20% Faster Onboarding: How BHyve AI Transformed a Healthcare Services Company
“Whenever we have to search for any information, our first go-to platform is BHyve. Only if we can’t find it there in about 5% of instances, we go to Google.” — Operations Team Lead
Case Snapshot
Healthcare Services
4,000 Employees
20% faster onboarding, managers regained 30 mins daily, increased employee independence
"Whenever we have to search for any information, our first go-to platform is BHyve. Only if we can’t ..."
— MedusInd
The Overview
A leading healthcare services provider in India with 4,000 employees, faced growing challenges in onboarding efficiency and knowledge management—especially in the post-pandemic era. High attrition, combined with the need to quickly train new hires across different teams, highlighted the urgent need for a scalable knowledge-sharing system that reduced dependency on managers and accelerated employee ramp-up time.
The Challenge
The organization encountered significant friction in their onboarding process:
Heavy Manager Dependency: New employees frequently turned to team leads and managers for basic operational knowledge, consuming leadership bandwidth.
Loss of Productivity: Managers spent a considerable portion of their day responding to repetitive questions, limiting their time for strategic work.
Constant Retraining Needs: Due to employee churn, critical time and resources were spent repeatedly training new hires on foundational processes.
Scattered Knowledge: Important documents, SOPs, and checklists were fragmented across shared drives, emails, and physical files—creating confusion and outdated reference points.
The BHyve Solution
AI-Powered Q&A System
• Employees could instantly search internal documents and policies for answers.
• When content didn’t exist, questions could be asked and answered by in-house experts, reducing repetitive manager queries.
Centralized Knowledge Base
• Subject-matter experts and managers contributed insights, transforming tribal knowledge into searchable documentation.
• Employees had 24/7 access to accurate, approved information across business functions.
Video-Based Learning + AI Search
• Training session recordings were uploaded, and employees could search video content by keyword.
• AI highlighted the exact minute in the video where relevant answers appeared, speeding up topic-specific learning.
The Business Impact
20% faster employee ramp-up time
Managers saved 30 minutes daily, redirecting time toward core responsibilities
84% of repetitive queries were handled by AI
Improved training efficiency through structured documentation and video accessibility
Increased employee confidence and autonomy in solving day-to-day challenges
“BHyve hasn’t just saved time—it has fundamentally changed how we operate, train, and grow as a team.”
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