Wisdom Unlocked: Capturing know-how & best practices of Partners and Subject Matter Experts
“I want all my associates to know how each tax rate change will impact our clients and how we react to these changes at our firm.” —Managing Partner, Kirtane & Pandit.
Case Snapshot
Accounting
700+ Employees
Reduced onboarding time and employees use the expertise of Partners to solve problems and serve clients
"I want all my associates to know how each tax rate change will impact our clients and how we react t..."
— Kirtane & Pandit
The Overview
A leading Audit, Advisory, and Consulting firm faced a challenge when the knowledge gap between partners and junior associates kept increasing. They also observed knowledge loss as the tacit knowledge churned when senior managers left the company.
The Challenge
The scattered organization structure led to various challenges, such as:
Inaccessible knowledge - Observations and opinion papers were scattered across multiple sources and tacit knowledge was undocumented residing in the heads of senior managers & experts.
Knowledge Gap - Partners’ expertise was undocumented and not shared with employees, creating gap in the firm.
Time loss in repeat training - Same set of trainings were delivered by internal experts when new employees joined the firm, resulting in wastage of time.
The BHyve Solution
Centralized knowledge repository - Publishing all guidelines and tax updates in one single place, easily accessible to all employees in the firm.
Streamline tacit knowledge - Creating a bank of all observations and opinion papers published by partners and managers, along with documenting learnings from conferences and masterclass sessions. This becomes available with all junior employees in the firm reducing the knowledge gap.
Automated trainings - Managers can create structure training courses that are available with all the new employees to learn & get knowledge from.
The Business Impact
Reduced knowledge gap - Employees are now equipped with collective expertise of the firm when they are creating reports and are facing clients.
Time saved for managers - As all trainings are automated through self-paced courses, managers are now able to focus on value-driving activities. They also receive detailed impact metrics.
Faster employee onboarding - New joiners have structured training courses at their disposable to learn from and showcase ROI faster.
In summary, BHyve has empowered Kirtane & Pandit to centralize & document business knowledge of Partners and internal experts, making it accessible to employees for learning and resolving queries. This enhances the quality of work, reduce new employee onboarding time, and help managers save time.
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