Knowledge Centralised: BHyve AI Knowledge Base Cuts Onboarding Time & Boosts Experts Mentorship
“The platform provides useful tools for knowledge sharing and employee engagement, making it easier to connect and collaborate across teams. BHyve has been a valuable addition to our toolkit, especially in promoting knowledge exchange and team collaboration.” —Tax Manager, GI Outsourcing.
Case Snapshot
Outsourcing & Offshoring Consulting
275 Employees
Reduced onboarding time and employees use the expertise of SMEs across all geographies
"The platform provides useful tools for knowledge sharing and employee engagement, making it easier t..."
— GI Outsourcing
The Overview
A leading UK-based accountants outsourcing firm, headquartered in Harrow, London, and with operational offices across India, faced challenges with providing best practices and SOPs to employees. These were scattered across multiple Subject Matter Experts, working across multiple offices and regions. No structured training was given to new employees joining, leading to lengthy onboarding process.
The Challenge
The scattered organization structure led to various challenges, such as:
Inaccessible knowledge - Documents were scattered across multiple sources and tacit knowledge was undocumented residing in the heads of senior managers & experts.
Lengthy employee onboarding - Due to the cost of standard recruitment and onboarding, new employees were unable to use existing knowledge effectively.
Knowledge churn - As Subject Matter Experts left the firm, their knowledge left with them, resulting in critical business knowledge getting lost.
Repetitive questions - As expertise was undocumented, new employees used to ask repeat questions to Subject Matter Experts, wasting their time.
The BHyve Solution
Centralized knowledge repository - BHyve is designated as the knowledge platform, where managers share accounting tips and explain standards.
Structured conceptual training - Self-paced courses on fundamental concepts and standards are created using BHyve LMS and automatically assigned to new employees.
Documentation of FAQs - Users ask questions on the BHyve platform where SMEs can answer them and the whole conversation is documented. This then helps other employees to clarify their doubts and as useful reference material.
The Business Impact
Knowledge retention - The critical business expertise of Subject Matter Experts is now documented and used by all employees.
Faster employee onboarding - New employees have structured courses and expert knowledge at their disposal helping them to learn better and showcase ROI faster.
Enhanced learning experience - As all employees have self-paced courses available with them, they can learn from internal experts anytime through a user-friendly interface and gamification aspects.
Reduce repeat queries - Employees get instant answers to repetitive questions and SMEs save critical time that allows them to focus on value-driving activities.
“BHyve’s comfortable and user-friendly UI helped me learn about new concepts and best practices from Experts while I was new at the company.”
Ready to achieve similar results?
Join industry leaders who are already leveraging BHyve AI to transform their organizational intelligence.